Removes the worry that you will be asked for your password or left chasing answers.
trustDo I need to give my password to get help?+
Support only needs the email address you registered with, plus a few words about the issue. A password never comes into it, because nobody at the casino will ever ask for one. Have your player ID handy if you have it, though the email alone usually finds you.
trustCan I reach support late at night or on a weekend?+
Assistance runs every hour of every day, so three in the morning in Sydney is covered just like a Tuesday afternoon. Chat typically answers within two minutes and the phone within five. Public holidays make no difference either.
trustHow long does it take before my documents clear?+
Send photo ID, proof of address and a picture of your payment card, and the checks usually wrap up inside 24 hours. Nothing is held back once those clear, and a note to
[email protected] chases anything that stalls.
trustHow long has Godofwins Casino been licensed, and by whom?+
Godofwins Casino Ltd. holds Malta Gaming Authority licence MGA/B2C/796/2005, granted in 2005 and still in force. That number is your proof if you ever need to escalate a dispute beyond the casino itself. It also tells you which regulator will read your complaint.
trustWhat if I want a copy of my data, or want it deleted?+
Write to
[email protected] and ask for your data, and a copy comes back to your registered email. Deletion requests follow the same route, though records tied to licence rules have to be kept for a set period. Either way you get a reply explaining what happens next.
trustWhat if the first answer I get is no help at all?+
Raise it with the same agent, then reply again asking for a supervisor. Should that still leave you short, email
[email protected] and the Malta Gaming Authority can review the case afterwards. Keep your reference number close.